Payment Terms
Last Updated: March 12, 2024
These Payment Terms govern all transactions made through PrimeVista and its associated services at rollxoclub.space. By completing a purchase or subscribing to any service, you confirm that you have read, understood, and agreed to these terms in full.
1. Acceptance of Payment Terms
Access to masterclasses, courses, and any premium content offered through PrimeVista is conditional upon acceptance of these Payment Terms. If you do not agree with any provision contained herein, you must not proceed with any purchase or subscription.
These terms apply to all users, whether individuals or representatives of an organisation, accessing paid content or services on this platform.
2. Pricing and Currency
All prices displayed on the platform are shown in Australian Dollars (AUD) unless otherwise stated at the point of purchase. Prices are inclusive of applicable taxes where required by law. PrimeVista reserves the right to modify pricing at any time without prior notice. Price changes will not affect purchases already completed.
Promotional pricing, discounts, or limited-time offers are applied at checkout and are subject to their own specific terms and validity periods.
3. Payment Methods
PrimeVista accepts the following payment methods:
| Payment Method | Availability | Processing Time |
|---|---|---|
| Credit Card (Visa, Mastercard, Amex) | All regions | Immediate |
| Debit Card | All regions | Immediate |
| PayPal | Supported regions | Immediate |
| Bank Transfer | Selected plans only | 2–5 business days |
All payment information is processed through secure, encrypted third-party payment processors. PrimeVista does not store full card details on its servers.
4. Billing Cycles and Subscriptions
4.1 One-Time Purchases
One-time purchases grant access to the specified content for the period stated at checkout. Payment is charged in full at the time of purchase. Access is granted upon successful payment confirmation.
4.2 Recurring Subscriptions
Subscription plans are billed on a recurring basis — monthly or annually — depending on the plan selected. Your chosen payment method will be charged automatically at the start of each billing cycle unless the subscription is cancelled prior to the renewal date.
You are responsible for ensuring that your payment details remain current and valid. Failed payments may result in temporary suspension of access until the outstanding balance is resolved.
4.3 Billing Date
Your billing date is set on the date of your initial subscription activation. For annual plans, renewal occurs on the same calendar date each year. For monthly plans, renewal occurs on the same date each month, adjusted where a given month has fewer days.
5. Free Trials
Where a free trial is offered, no charge is applied during the trial period. At the conclusion of the trial, your selected payment method will be automatically charged at the applicable subscription rate unless you cancel before the trial ends. Trial eligibility is limited to one trial per user account.
6. Taxes and Additional Charges
Applicable taxes, including goods and services tax or value-added tax, may be applied to your purchase depending on your location and the nature of the service. The final tax amount, if any, will be displayed at checkout prior to payment confirmation. PrimeVista is not responsible for any additional fees imposed by your bank, card issuer, or payment provider, including foreign transaction fees or currency conversion charges.
7. Invoices and Receipts
A payment confirmation and receipt will be sent to the email address associated with your account following each successful transaction. Invoices for subscription renewals are generated and dispatched automatically. If you require a formal invoice for business or tax purposes, you may request one by contacting info@primevista.com.
8. Refund Policy
8.1 General Refund Eligibility
Refund requests may be submitted within 14 days of the original purchase date, provided that the content has not been substantially accessed or completed. Refunds are assessed on a case-by-case basis and are not guaranteed in all circumstances.
8.2 Non-Refundable Items
The following are not eligible for refunds:
Partially consumed subscriptions where more than 20% of the billing period has elapsed.
Downloadable or instantly accessible content once delivery has been confirmed.
Promotional or discounted purchases unless otherwise stated at the time of sale.
Renewal charges where cancellation was not submitted prior to the renewal date.
8.3 How to Request a Refund
To initiate a refund request, contact our support team at info@primevista.com with your order reference number and reason for the request. Approved refunds will be processed to the original payment method within 5–10 business days, depending on your financial institution.
9. Cancellation of Subscriptions
You may cancel a recurring subscription at any time through your account settings or by contacting support. Cancellation takes effect at the end of the current billing period. You will retain access to paid content until that date. No partial refunds are issued for unused portions of a billing cycle unless required by applicable consumer protection regulations.
PrimeVista reserves the right to cancel or suspend a subscription in cases of suspected fraudulent activity, breach of the platform's terms of use, or repeated payment failures.
10. Payment Disputes and Chargebacks
If you believe a charge has been applied in error, please contact us at info@primevista.com before initiating a dispute with your bank or payment provider. We are committed to resolving billing discrepancies promptly and fairly.
Initiating an unwarranted chargeback may result in immediate suspension of your account and potential recovery of the disputed amount through available legal or collection processes. Accounts subject to chargebacks may be restricted from future purchases until the matter is resolved.
11. Failed Payments
In the event of a failed payment, PrimeVista will attempt to process the charge up to three times over a period of seven days. You will be notified by email of each failed attempt. If payment cannot be collected after these attempts, your subscription may be suspended or cancelled. Access will be reinstated upon successful payment of any outstanding balance.
12. Modifications to Payment Terms
PrimeVista reserves the right to update or modify these Payment Terms at any time. Revised terms will be published on this page with an updated effective date. For active subscribers, material changes to pricing or billing practices will be communicated by email no fewer than 14 days before taking effect. Continued use of the platform following the effective date of any changes constitutes acceptance of the revised terms.
13. Contact Information
For all billing enquiries, payment disputes, or questions regarding these Payment Terms, please reach out to us through the following:
Email: info@primevista.com
Phone: +61 2 9622 3115
Address: 6-14 Castle St, Castle Hill NSW 2154, Australia
Our support team is available during standard business hours and will endeavour to respond to all enquiries within two business days.